Privacy policy

Last updated: 4 October 2026

Dogou operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Dogou is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us.

This Policy applies to all users of the Services, including customers residing in the European Union. Your GDPR rights apply wherever you are located in the EU.

By accessing and using our Services, you acknowledge that you have read this Policy and understand how your information is collected, used and disclosed.

1. Data controller

The data controller is:
Léonard Menut
Entrepreneur individuel (EI, French sole proprietorship), micro-entrepreneur
3rd floor, 141 Boulevard Brune
75014 Paris, France
Email: leonard@dogou.fr

2. Personal information collected

We collect and process the following information, depending on how you interact with our Services and where you live:

  • Contact details: name, billing address, shipping address, phone number, email.
  • Payment information: payment method, transaction details, payment confirmation. Card data is processed directly by our secure payment providers. Dogou does not have access to full card numbers.
  • Account information: login details, preferences and settings.
  • Transaction information: items viewed, added to cart, purchased, returned or cancelled.
  • Your communications with us: exchanges with customer service or through forms.
  • Device information: device used, browser, network connection, IP address, unique identifiers.
  • Usage information: interactions with the Services, dates and times of access, pages visited.
  • Customer reviews: content and rating of the reviews you choose to publish.

Personal information does not include data collected anonymously or de-identified.

3. Sources of personal information

  • Directly from you (account creation, purchases, contact, reviews).
  • Automatically through the Services (cookies and similar technologies).
  • Through our service providers and processors, who collect or process data on our behalf.

4. Use of personal information

We use your personal information to:

  • provide, tailor and improve the Services, and process orders, payments and returns;
  • communicate with you and provide quality customer service;
  • send you marketing and promotional communications, if you have consented;
  • secure the Services, prevent fraud and ensure the security of transactions;
  • comply with our legal, accounting and regulatory obligations.

5. Disclosure of personal information

We may disclose your personal information in the following cases:

  • to our service providers, to deliver the Services: Shopify (website hosting and payment), OVH (domain name), Klaviyo (emails and newsletter), Judge.me (customer reviews), Stripe (payment), Google Analytics (traffic measurement) and our carriers (delivery);
  • where applicable, to advertising partners, only with your consent;
  • when required by law, or to protect our rights;
  • in the event of a transfer of the business.

We never sell your personal data.

6. International transfers

Your data may be transferred and processed outside the European Union, in particular by Shopify and our service providers, in countries offering an adequate level of protection or through GDPR-compliant mechanisms (standard contractual clauses). Any transfer to a third country is covered by appropriate safeguards to protect your information.

7. Retention period

  • Up to 3 years after the last contact if you are not a customer.
  • Up to 10 years for order-related data (accounting and legal obligations).
  • A maximum of 13 months for cookies.

8. Your rights

Under the GDPR, you have the following rights:

  • access, rectification, erasure, restriction and portability of your data;
  • objection to processing and withdrawal of your consent at any time;
  • the right to lodge a complaint with the competent data protection authority (the CNIL in France, www.cnil.fr).

To exercise your rights, contact us at: leonard@dogou.fr. We will reply within one month.

9. Cookies

We use cookies and trackers to improve your experience and analyse website traffic. Non-essential cookies are only activated with your explicit consent, which you can change at any time via the consent banner or your browser settings.

10. Security

We take technical and organisational measures to protect your data. As no internet transmission is completely secure, we cannot, however, guarantee absolute security.

11. Changes to this policy

We may update this Policy at any time. The update date shown at the top of the page will be changed accordingly.

12. Contact

For any question about your personal data or the exercise of your rights:
Email: leonard@dogou.fr
Address: Dogou, 3rd floor, 141 Boulevard Brune, 75014 Paris, France